tekka-mall-ev-station

SP Group Email to Customers

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Email

SPgroup - Empowering the Future of Energy
Dear customer,
We detected an error on our EV charging rates for transactions completed on 22 and 23 December 2022. This is due to a system bug which has since been rectified.

The charging rates were incorrectly reflected as follows:Incorrect rateCorrect rateAC (per kWh and based on 7% GST)$0.562$0.525DC (per kWh and based on 7% GST)$0.629$0.588For affected customers, we will be making a refund on the excess amount charged to the credit card used in the transaction.

No action is required from you and the refunded amount will appear in your credit card statement within 30 business days.We apologise for the inconvenience caused and we thank you for your continued support of SP Mobility. If you have any queries, please send an email to emobility@spgroup.com.sg or contact our hotline at 6916 7799.

Thoughts

In this post I would like to address the above email.

Inevitably being the first group of EV owners in Singapore, you would expect to have many teething issues however what the above email suggest is that they can really flip the switch to change the prices really quickly. Now relying on public chargers seem to be the only way most Singaporeans will be able to own an electric vehicle or electric car.

I would like to highlight here that the prices these services put on their charging stations are really easily changed! Its similar to a gas station where you are reliant on the service provider and you have no choice but to “fill up” or use their services. This is where owning an EV differs, I would say that you should find means and ways to have control over this. An EV is really an interesting way you can take control over your form of transport. We’re not talking about cycling or walking here but I hope you get my point?

Anyway just sharing my experiences and thoughts here as a owner of a Nissan Leaf in Singapore.

Have a good day everybody and thank you for reading my blog! Its nice to know that blogging is still around on the World Wide Web. 😀


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